Industry: Pharmaceutical Tech
Size: Scaling from 30 to 70 employees
Challenges: Lack of structure, unclear priorities, overlapping roles, and delivery bottlenecks

The Challenge:

As this pharmaceutical startup rapidly scaled its tech teams, internal chaos became a major obstacle. The company faced:

• Overlapping and unclear roles—some tasks were duplicated, while others were left unaddressed.

• Too many projects running simultaneously, leading to none reaching completion.

• Lack of prioritization—urgent issues constantly disrupted workflows.

• Siloed teams—poor coordination between teams and leadership, causing inefficiencies and delays.

Despite having a talented workforce, misalignment and inefficiencies were preventing the company from executing effectively.

The Solution:

We implemented a systematic approach to bring clarity, efficiency, and alignment across teams.

1. Identifying Bottlenecks with Metrics

   • Introduced daily and then weekly monitoring of key metrics to detect bottlenecks.

   • Enabled teams to identify internal inefficiencies and take corrective action.

2. Streamlining Team Operations

   • Restructured roles to eliminate overlaps and ensure accountability.

   • Improved workflow coordination, ensuring each team picked up the right work at the right time.

3. Fixing the End-to-End Process

   • Addressed dependency management between teams to avoid delays.

   • Integrated technical service requests into the backlog, eliminating last-minute disruptions.

   • Established portfolio-level prioritization, ensuring teams focused on completing one project before starting another.

4. Maximizing Delivery Efficiency

   • Implemented feature slicing to deliver high-value functionalities faster.

   • Ensured teams played a role in timeline estimation, leading to realistic delivery expectations.

5. Aligning Leadership and Strategy

   • Created a measurable, data-driven strategy that connected leadership goals with team execution.

   • Introduced metrics at every level to track progress and adjust priorities dynamically.

The Results:

✅ Improved project completion rate—work shifted from chaotic multitasking to a structured flow.
✅ Increased alignment across teams, reducing miscommunication and conflicting priorities.
✅ More predictable delivery timelines, making planning more reliable.
✅ Leadership gained full visibility into progress, allowing for better strategic decisions.

Within three months, the company went from chaotic scaling to an efficient, well-coordinated tech operation, ready for its next phase of growth.

Scaling Tech Teams Without Chaos? We Can Help.

If your company is struggling with scaling pains, lack of coordination, or delivery inefficiencies, our structured approach can bring clarity and alignment.

👉 Let’s talk. Book a call today!